Director of Client Care

Location: Berkeley, California, United States (currently remote due to Covid-19)

Salary: $80-90,000/year including health & other benefits

Schedule: Full-time

Start Date: As soon as possible

Application: Accepted on a rolling basis until the position is filled

Partnerships for Trauma Recovery (PTR) is a 501(c)(3) nonprofit organization dedicated to healing the psychological and psychosocial impacts of trauma among international survivors of human rights abuses and forced displacement resulting from war, torture, gender-based, criminal and other interpersonal violence; and persecution related to identity and beliefs. We: (a) Provide psychological and psychosocial care for asylum seekers and refugees from around the world, (b) Expand multidisciplinary clinical capacity to serve highly diverse international populations, (c) Conduct community outreach, support and training, and (d) Advocate for policies to prevent trauma and re-traumatization among international survivors of human rights abuses and forced displacement.

This is an opportunity to join a dynamic nonprofit organization working at the juncture of global mental health and human rights. As a member of the Leadership Team, the primary responsibility of the Director of Client Care will be to lead and oversee PTR’s provision of direct services in the San Francisco Bay Area and participate in leading the organization. PTR’s philosophy of healing from interpersonal trauma is relationally and humanistically oriented and grounded in relationship- and attachment-based approaches to care. From a globally sensitive and flexible perspective which focuses on client priorities, PTR offers free open-ended care which values depth, meaning and relationship. We see asylum seekers and refugees who come from over 45 countries.

Reports to: Executive Director Direct Reports: Clinical Manager, Lead Supervising Psychologist, Training Manager, Clinical Supervisors, Consulting Psychiatrist, other staff as assigned. Due to public health & safety considerations during the Covid-19 pandemic, PTR has been operating remotely since the spring of 2020. The Director of Client Care will work remotely until PTR returns to in-person work, at which time they would need to be located in the San Francisco Bay Area. PTR will consider offering a relocation package.

Roles and responsibilities will include the following and other duties as assigned:

Lead the ongoing development, implementation and evaluation of Bay Area client care in alignment with PTR’s mission. In collaboration with the Leadership Team, managers and direct service staff, help foster an integrated approach to client care addressing the needs of forcibly displaced international populations. Oversee the development and maintenance of structures, policies and procedures regarding the provision of client care, and help maintain effective communication and information flow across programs. Maintain a comprehensive understanding of PTR’s grants and funding requirements, and work closely with the Program Director to ensure implementation of direct services meets evolving grant requirements. Foster relationships which support the organization’s mission and priorities and represent PTR externally to funders and other partners.

Maintain oversight of direct client care programming in the Bay Area, including psychological, psychosocial and psychiatric services, clinical training and community outreach activities. Manage and oversee client caseloads, providing clinical supervision, guidance and mentorship to staff, and ensuring providers follow ethical, legal and regulatory requirements. Work closely with the Data & Reporting team to oversee and develop systems for effective data entry and client care documentation in Salesforce electronic client record keeping system. In collaboration with the Leadership Team, develop policies and procedures to support staff wellbeing and professional development, protect employee health and safety, mitigate risk of secondary trauma and burnout, and support a growing and diverse workforce.

Provide globally culturally and contextually responsive, trauma-informed and linguistically accessible psychological and psychosocial care for 2-4 clients at a time. Complete client care documentation in accordance with PTR policies and grant requirements.

Required Education & Experience

● Doctoral degree in Clinical Psychology (Psy.D or Ph.D), or Master’s degree in Clinical Social

Work (MSW) or Counseling Psychology (MFT)

● Licensed in the state of California, or able to obtain CA licensure if licensed in another state

● 6+ years of experience providing trauma-informed care for individuals, families & groups

● 5+ years of experience providing psychological & psychosocial care for diverse &

underserved populations with limited access to community resources

● 4+ years of experience in team management and/or group leadership

● 4+ years of experience providing clinical supervision

● Experience and interest in providing relationship & attachment-based & relationally oriented psychotherapy and clinical supervision

● Experience developing service delivery systems and protocols & procedures for client care

● Experience & interest in fostering diverse, equitable and inclusive work and team environments

● Experience working cross-culturally with diverse international populations

● Experience working clinically in different languages and/or with in-person interpreters

● Fluency in a language in addition to English Competencies & Interests

● Demonstrated commitment to global social justice & human rights

● Capacity for self-reflection, humility, respect for difference & ability to manage disagreement

● Interpersonal warmth, empathy, sense of humor & calm

● Attention to detail & ability to effectively attend to responsibilities

● Proficiency with MS Office Suite & Google Drive

Applications accepted on a rolling basis, with start date as soon as possible. If interested, please submit the following to jobs@traumapartners.org with the subject Application for Director of Client Care Position: 1) a letter of interest; 2) your most recent curriculum vitae; 3) a one page statement about your approach to the provision of client care and team management. PTR is committed to fostering a diverse team environment which reflects the nature of our work and mission, as well as the international newcomer populations with whom we work. Immigrant, BIPOC and LGBTQ candidates are strongly encouraged to apply. To learn more about Partnerships for Trauma Recovery, please visit our website at www.traumapartners.org