Business Operations Manager
At ServiceTitan, we are on the path to building the Operating System of the Trades. We are seeking a Business Operations Manager who will be instrumental in enabling us to achieve this vision. This position will report to the Head of Customer Success Operations and Transformation and will be responsible for driving transformation projects to scale Customer Success globally. This is a critical role that leads and manages cross-functional projects across the company with focus on both scaling operations and improving customer experience (e.g., making customers successful).
As our Manager, Business Operations you will:
- Lead strategic Operational Excellence projects to achieve top business objectives of ServiceTitan. Help set and refine aspirational goals with senior leaders
- Conduct end-to-end analytics to identify opportunities for improvement across process, people, and technology
- Design innovative solutions to enable seamless operations across functional boundaries using business operational principles
- Deploy design solutions for short (quick hits), medium (process changes), and long-term (e.g., automation) across global operations to ensure consistent execution at scale
- Build productive and positive relationships across all levels to drive influence and effectively develop, champion, and launch sustainable design solutions
- Coordinate with enablement groups (e.g., learning & development) to build specialized training to successfully deploy new solutions
- Build and track a comprehensive project plans and ensure successful project completion
- Deliver presentations regarding project direction and recommendations to Senior Leadership
To be successful in this role you will need:
- Minimum of 2-5 years experience at top management consulting firm and/or high growth SaaS company in the operations & technology sector
- Bachelor’s degree in Business Administration or technical field. MBA or advanced degree preferred, or comparable level of experience
- Significant cross-functional project management experience with ability to drive through obstacles and manage to deadlines
- Strong problem solver (to include process redesign, root cause analysis, and cost/benefit analysis)
- Comfortable dealing with ambiguity and bias toward action
- Excellent verbal and written communication skills, including MS Word and PowerPoint
- Knowledge of Lean or Six Sigma (preferred)
- Experience with common SaaS business applications such as Salesforce, Gainsight, Talkdesk (preferred)