Account Manager
Account Manager
Company: UM
Location: CA - Pasadena
Account Manager Responsibilities:
- Be the primary point of contact and build long-term relationships with customers
- Communicating with clients to understand their needs and explain product value
- Ensure the timely and successful delivery, through strong project management principles, of our solutions according to customer needs and objectives
- Building relationships with clients based on trust and respect
- Collaborating with internal departments to facilitate client need fulfillment
- Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
- Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
- Collecting and analyzing data to learn more about customer needs and decision-making processes
- Keeping accurate records in HubSpot about contact, companies, transactions, contracts
- Maintaining updated knowledge of company solutions
- Resolving complaints and preventing additional issues by improving processes
- Identifying industry trends
- Acting as a client advocate with a focus on improving the buyer experience
Account Manager Requirements:
- Bachelor’s degree in sales, communications, or related field
- Proven account management or other relevant experience
- 3-5 years of experience in similar roles
- More education or experience may be preferred.
- Exceptional verbal and written communication skills
- Ability to collect, track, and analyze large amounts of data
- Proven ability to manage multiple projects at a time while paying strict attention to detail
- Adaptability and strong problem-solving skills
- Excellent active listening skills
- Ability to prioritize among competing tasks
- Natural relationship builder with integrity, reliability, and maturity
- Understanding of customer behaviors and industry trends
- Extensive, accurate product knowledge
- Self-motivated and able to thrive in a results-driven environment
- Comfortable working in a fast-paced environment
- Expert at Microsoft Office Suite, Google Apps, and HubSpot
About UM
UM provides the highest quality mobile data solutions trusted by businesses to creatively solve their persistent challenges. The company’s diverse suite of products process billions of social, demographic, and location signals daily for Fortune 500 companies across retail, travel, and entertainment to better understand and influence modern consumers with the most accurate business decision science. Recognized as a pioneer in targeted mobile advertising, UM was listed as Fast Company’s “50 Most Innovative Companies,” The Wall Street Journal’s Top “50 Startups,” Entrepreneur Magazine’s “Best Entrepreneurial Companies in America,” and as one of Advertising Age’s “Best Places to Work.” UM is headquartered in Pasadena, CA