Account Representative

Responsibilities:

-Managing progress of new and renewing accounts, as well as related account onboarding and invoicing 

-Generating invoices and/or submitting details that inform the account invoicing process as a primary contributor while managing the ongoing transition to a more automated process

-Ownership of overall account status and active identification of opportunities for onboarding and customer acquisition process improvement 

Additional cross-functional responsibilities:

-Generating co-branded account setup and educational materials for partners

-Staying aware of industry news and developments, and being able to communicate our product offering, deployment models, and pricing structure both internally and to customers and other industry participants during Q&A and sales calls

Depending on qualifications and interest, this role may also include:

-Contributing to product documentation and knowledge base resources 

-Regular participation in "on call" pool, to respond to occasional, after hours operations tasks (it’s rare)

-Stewardship of the EMR Direct brand 

Required Qualifications:

-Proficiency with Excel, business writing and verbal communication, and general software terminology and usability

-High level of attention to detail is of particular importance in this role which is responsible for approval of billing and account onboarding activities performed by other team members

-Customer interaction experience/interest and clear communication skills

-Capable of working within strict information security and privacy requirements of healthcare IT

-Interest in helping customers and partners, and making an impact in the information technology industry

-Experience in, or willingness to perform at a high level in, a demanding environment in which many different roles are performed, with ability to respond to changing priorities and ability to identify opportunities to take initiative 

Nice to have:

-QuickBooks proficiency

-MBA or CPA