Project Business Analyst

With headquarters in Irvine, California, Silk Software is a full-service eCommerce resource serving a global network of clients. Backed by over ten years of experience, Silk’s innovative solutions consistently transform conventional storefronts into rich, engaging experiences that drive higher conversion rates and fuel long-term customer loyalty. From software engineers and architects to interaction designers and copywriters, each member of the Silk team is distinguished by extraordinary skill, experience, and commitment.

We are hiring a Project Business Analyst to join our team. You will work alongside both the project implementations team and sales team and report directly to the department lead. Your main tasks will include detailed project scoping during pre-sales, requirement gathering and analysis for implementation projects, and creating process, workflow, and systems architecture documentation/diagrams. To succeed in this role, you should have a natural analytical way of thinking and should be able to explain complex concepts and processes to non-technical team members. This is a client-facing role, so it is important that you are an effective communicator and feel comfortable conversating and presenting to our customers daily.