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Manager, Annual Giving Program

Chapman University
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Reporting to the Associate Director of the Chapman Fund, the Manager will strategize, coordinate, manage data and implement the following programs for the University to include: Phonathon, Direct Mail, Faculty-Staff Giving initiatives, Day of Giving, and other annual campaigns as determined. The Manager will assess the success of these programs with a focus on fundraising goals and stewardship, working with their supervisor to grow annual giving over time. The Manager ensures all programs are implemented with a high level of professionalism and attention to detail, representing Chapman University in a positive light.

As a member of the University Advancement team, assist and support engagement activities to meet institutional goals. Supervise student assistants and student callers.

Responsibilities:

PHONATHON PROGRAM MANAGEMENT

  • Develop strategies and implement yearly Phonathon program so team can achieve fundraising goals and increase renewal rates with existing donors.
  • Oversee the hiring of student supervisors and callers, the training of student fundraisers, constituent script development, data collection and loading, and calling timeline for constituent phone appeals. Provide leadership and presence during calling shifts.

DIRECT MAIL PROGRAM MANAGEMENT
  • Oversee the complete implementation of the Direct Mail and Email Campaign for Parents, Alumni, faculty and staff, and University friends through highly segmented direct mail and email communications.
  • Oversee and work with campus partners and outside providers in the implementation of program to include marketing planning and management, and solicitation messaging
  • Develop calendar and ensure all deadlines are met in the implementation of all projects.

FACULTY-STAFF GIVING PROGRAM MANAGEMENT
  • Oversee the implementation an overarching Faculty Staff Giving program to include planning, fundraising, marketing, committee support, and other activities instilling meaningful staff and faculty support for the University.

GIVING DAY PROGRAM MANAGEMENT
  • Oversee the Giving Day Program to include planning, fundraising, marketing, committee support, and other activities that drive growing support for the University.
  • Act as liaison with outside providers and campus partners in the implementation of program. (Including event volunteers)

STEWARDSHIP MANAGEMENT
  • Collaborate with Chapman Fund team to develop strategic and impactful donor acknowledgement practices for various constituencies and giving levels

STRATEGIC BUDGET AND TECHNICAL OVERSIGHT
  • Manage annual budget for each individual program ensuring program revenues and expenses in line with departmental budget.
  • In collaboration with the Advancement Systems team, develop, request, manage, and oversee cleanliness of data criteria and data pools for each individual program.
  • Prepare and provide reports to Chapman University Advancement Administration evaluating progress toward achievement of quarterly/annual goals. Analyze information to identify trends and patterns. Provide recommendations on strategy improvements.
  • Align communications with and between all programs

Required Qualifications
  • Bachelor’s degree or equivalent combination of education and relevant experience.
  • Minimum of 3 years’ experience to include any and all of the following: successful fundraising, project management, supervision. Annual programs a plus.
  • Demonstrated understanding of principles and practices of annual fundraising and its role in developing and executing strategic institutional advancement fundraising strategies.
  • Strong communication and interpersonal skills with the ability to interact and work with diverse individuals and groups at all organizational levels, both inside and outside of the University.
  • Demonstrated ability to communicate persuasively, both orally and in writing.
  • Strong writing and editing skills including the ability to prepare clear, concise, and grammatically correct business correspondence and other documents.
  • Strong organizational and management skills with proven ability in managing prospects, communication plans, special events, travel, and mailings.
  • Proven ability to plan, coordinate, and implement multiple projects simultaneously under tight deadlines.
  • Ability to work independently, take initiative, and exercise discretion and judgment. Strong ability to evaluate data, assess alternatives and formulate logical and sound decisions and/or recommendations.
  • Ability to use tact and diplomacy and to maintain a high level of confidentiality.
  • Strong commitment to confidentiality, including FERPA regulations, ethical decision making, customer service, and teamwork.
  • Computer skills in utilizing Word and other Microsoft Office software, the Internet, and electronic mail software.

Desired Qualifications
  • Technical ability to learn and use Enterprise software and other data management systems. Strong ability to pay attention to detail.
  • Familiarity with Chapman University.
Special Instructions to Applicants:

Applicants for Staff and Administrator positions must be currently authorized to work in the United States on a full-time basis. Chapman University does not sponsor applicants for Staff and Administrator positions for work visas.

The offer of employment is contingent upon satisfactory completion and outcomes of a criminal background screening, and returning to the Office of Human Resources a signed original acceptance of the Chapman University Agreement to Arbitrate.