Product Manager
LOCATION: San Francisco, CA or Washington, DC
STATUS: Full-Time
PROGRAM AREA: Communications
SALARY RANGE: $85,000-$95,000
Position Summary:
KFF is a nonprofit leader in health policy analysis, polling and survey research, and health journalism. KFF serves as a nonpartisan source of facts, information, and analysis for policymakers, the health care community, and the public.
Within the Communications team, KFF is seeking a Product Manager to help bring engaging data visualizations and other research-driven products to life. This position also plays a crucial role on the Communications team by maintaining the organization’s website and managing enhancements.
Working closely with the Senior Director for Digital and Creative, the Product Manager will oversee the full life cycle of a project, from conception to QA and launch, working in an Agile development environment. The Product Manager also oversees the daily technical management of the website, working closely with an external firm. This position would also play a critical role in a potential website redesign.
With a blend of product, website, and project management, this role is an exciting opportunity to hone a range of technology skills while collaborating with a great, mission-oriented team. The ideal candidate is a problem-solver with strong technical skill, curiosity, and a proactive mindset. The successful candidate will be detail oriented with the ability to meet deadlines and manage multiple projects. The individual will also have a proven track record of successfully balancing internal and external audience needs and providing creative and successful solutions.
Principal Duties and Responsibilities:
40% Product Management:
- Guide product strategy and development with a user-centric approach.
- Serve as a liaison between program staff, Communications staff, design leads, and developers.
- Manage a cross-functional group of stakeholders to develop and launch digital products in an Agile environment, collaborating closely with an external firm.
- Oversee the full life cycle of a project from conception to QA and launch. This can include interviewing stakeholders and end-users, creating user journeys, building and communicating requirements, developing roadmaps, timelines and testing plans, and facilitating UAT.
- Discover opportunities to enhance the product features and offering, and present findings to senior leaders.
- Help shape development priorities and the long-term roadmap by facilitating planning across in-house staff and developers.
- Facilitate retrospectives to improve internal processes around development and launch.
40% Website Management:
- Serve as day-to-day website lead, working in close collaboration with web development vendor in an Agile environment, using a project management tool (Jira).
- Daily management of WordPress, assisting with staff account set-up and training.
- Manage the development pipeline; prioritize fixes and new development, manage enhancements proactively.
- Oversee QA: identifying and reporting bugs to web vendor, overseeing thorough testing of fixes.
- Prioritize fixes and new development, manage upgrades/updates proactively.
- Draft documentation of development tasks.
- Plan for and manage maintenance upgrades.
- Work with, and provide back-up support to, the web production team on publishing content on kff.org.
- Analyze performance, identify testing opportunities, and implement optimizations for existing products.
20% Project Management:
- Working with a website development vendor and key members of the Communications team, help manage the process of redesigning and launching a new website.
- Meet with internal stakeholders to develop detailed technical requirements, document and report them to senior leadership and vendors.
- Working closely with Communications colleagues and vendors, help ensure that the redesigned website launches on time and within budget, by developing timelines, gathering information and specs, and communicating and enforcing deadlines.
- Working with developers, assist with efficient content migration, testing and QA.
Required Qualifications:
- 2-4 years of experience working in a hands-on capacity with WordPress including Gutenberg.
- Experience working in an agile environment.
- Bachelor's degree required, degrees in Interactive Design, Management Information Systems, Computer Science, Communications, Journalism, or relevant field preferred.
- Knowledge of basic HTML and CSS
- Experience conducting user testing.
- Experience with producing data visualizations and/or UX design a plus.
- Experience working with Google Analytics, and project management tools such as Jira and Asana a plus.
- Demonstrated success in project management, experience articulating objectives and measuring outcomes.
- Excellent problem-solving, analytical, collaboration, and facilitation, skills.
- Strong written, oral, interpersonal communication and time-management skills and adept at presenting complicated information in a compelling and straightforward manner.
- Ability to work in a team-oriented, collaborative environment, for a bi-coastal organization.
- Highly self-motivated and directed, with keen attention to detail.
- Interest in health policy a plus.
- Authorization to work in the United States.
This full-time position will be based in KFF’s San Francisco headquarters or in its Washington, DC office. KFF is currently working a hybrid schedule and requires all staff to work in the office a minimum of 2 days a week, with a longer-term hybrid policy of 3 days a week.
Compensation
KFF provides a compensation package that is competitive and commensurate with experience and qualifications.
The annual salary range for the Product Manager position is between $85,000 and $95,000. Offers are based on the candidate's years of experience and KFF’s practice of upholding salary equity. KFF also offers a generous, comprehensive benefits package.
How to Apply
If this position is of interest to you, and you have the requisite experience and qualifications, please click the button to apply.
KFF has an efficient applicant review process and will contact candidates who have applied for this position and whose qualifications most closely fit the criteria for the job. No phone inquiries please.
KFF requires all employees to provide proof that they are up to date on their COVID-19 vaccinations.
It is the policy of KFF to actively promote a diverse and inclusive workplace in every respect, and to provide equal employment opportunities to all qualified applicants and employees in every phase of employment without regard to race, color, religion, national origin, gender, gender identity, gender expression, sexual orientation, age, marital status, disability, veteran status, political affiliation, arrest or conviction records, or other categories protected under the law.